SAME-DAY SHIPPING FOR ORDERS PLACED BEFORE 3PM (PST) (Please consider weekends and holidays when making your shipping selections)
Next Day Air
Next-business-day delivery by 10:30am to most areas and by noon, 4:30pm or 5pm to some residential or rural areas.
Delivery in 2 business days for certain shipments to Alaska and Hawaii.
Available throughout all 50 states.
Saturday delivery available for an additional charge.
Next Day Saver
Delivery the next business day by 3pm to most areas and by 4:30pm to some residential or rural areas (by 8 pm to residences).
Available throughout all 50 states (Hawaii outbound only).
Saturday delivery available for an additional charge.
2 Day Delivery
Second-business-day delivery by 4:30pm to most areas (by 8pm to residences).
Delivery in 3 business days for certain shipments to Alaska and Hawaii.
Available throughout all 50 states.
Ground Delivery
Delivery in 1-5 business days (3-7 business days to and from Alaska and Hawaii) based on distance to destination.
Deliver by end of business day.
Available to every address in all 50 states ( inbound-only service for certain remote locations in Alaska and Hawaii).
PLEASE NOTE: GROUND DELIVERY DOES NOT COME WITH A SIGNATURE CONFIRMATION. PLEASE ENSURE THAT WHEN SELECTING GROUND DELIVERY THAT SOMEONE WILL BE AVAILABLE TO RECEIVE YOUR PACKAGE TO PREVENT LOSS OR THEFT. PACKAGES DELIVERED TO RESIDENTIAL ADDRESSES MAY BE LEFT AT THE FRONT DOOR.
International Delivery
Worldwide Standard
Delivery in 3-7 business days by end of day.
Available to Canada, Europe, Mexico and Latin America
Worldwide Saver
Delivery in 2-5 business days by end of day.
Available to Canada, Europe, Mexico and Latin America
Worldwide Express
Delivery in 1-3 business days by 12pm to most areas (by end of day to rural/residential).
Available to Canada, Europe, Mexico and Latin America
PLEASE NOTE: INTERNATIONAL CLIENTS ARE RESPONSIBLE FOR ANY APPLICABLE CUSTOMS FEES. TRANSIT ESTIMATE ARE GIVEN UNDER THE ASSUMPTION THAT FEES ARE PAID.
Returns and Exchanges:
We’re proud to have low return rates and stand behind our hair as the best extension product available. We do, however, understand that things happen, and are happy to offer an exchange or store credit on eligible items within 15 business days of purchase. Secret of Medusa does NOT offer refunds except in the case of an approved Quality Dispute.
To qualify for exchange or credit, items must be unused, unaltered and in original condition. There will be a 15% restocking fee applied to items returned with damaged or incomplete packaging, and shipping costs are non-refundable except in the event of a product defect.
Product defects will be determined by our Quality Control team, and do not include normal wear and tear, damage caused by lifting or depositing color, damage caused by altering the extensions, or color change due to chemical exposure (chlorine, tanning lotion, sunscreen, etc.).
Secret of Medusa does not accept unauthorized returns. Before shipping a product to be exchanged or credited, please email online@secretofmedusa.com and obtain a Return Merchandise Authorization. Store credit will be applied within 7 business days after our inspection of returned items has been completed.
*All Clip-Ins and Hair Care products (remover solutions, combs, shampoos & conditioners) are FINAL SALE
